Secure Payment
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FAQ
Orders Informations
How can i track my order
How can i track my order
You can track your order by checking the shipping confirmation email, which contains a tracking number and a link to the courier's website. Alternatively, log in to your account on our website, navigate to "My Orders," and click on the tracking link provided for your order.
How long does it take to ship my order?
How long does it take to ship my order?
Once you've placed your order, it usually takes 24 to 48 hours to process it for delivery.
Standard shipping time is from 2 to 3 days.
What is your return/exchange policy?
What is your return/exchange policy?
The goods must have been purchased within the last 7 days, remain in their original packaging, and be unused or undamaged. Additionally, a receipt or proof of purchase is required for returns.
To ask for a return, please contact our support using our helpdesk at 0097145220430-2-3 or email us on info@cookette.ae
Are returns free?
Are returns free?
Returns within the UAE are free.
Feel free to contact our support agents through our helpdesk for more details.
How long does it take to process a return?
How long does it take to process a return?
Returns are confirmed within 7 days of receiving the package at our warehouse.
Once your return is accepted, the reimbursement, exchange, or credit will be issued within 7 days of our services accepting your return.
Store Informations
Do you have physical stores?
Do you have physical stores?
We do have a showroom at Nad Al Hamar, Dubai. Al Jaber building, first floor.
Office Hours: Monday-Friday: 9:00am-6:00pm
What payment methods do you accept?
What payment methods do you accept?
You can purchase on our website using a debit or credit card or just choose Cash On Delivery.
We additionally offer support for Apple Pay, and Google Pay.
You can choose these payment methods at checkout.
Where do you ship?
Where do you ship?
We currently ship in the United Arab Emirates.
For shipping outside of UAE, please reach out to our support through our helpdesk info@cookette.ae
Do your products come with a warranty?
Do your products come with a warranty?
Yes, we do offer a one-year limited warranty on our electric products, which covers manufacturing defects. Products will be exchanged only after they are returned and inspected by our quality department. The final decision will be based on the assessment results.
Please note that a delivery fee of 30 AED will be charged for returns or exchanges.
How Can I Place a Wholesale Order?
How Can I Place a Wholesale Order?
To place a wholesale order, please reach out to us through info@cookette.ae our team will assist you with the process.
