Shipping policy
Shipping Policy
At Cookette, we want your shopping experience to be smooth and convenient, right from placing your order to receiving your favourite kitchen essentials at your doorstep.
1. Delivery Locations
Cookette delivers across the United Arab Emirates (UAE). Delivery availability and charges may vary depending on your location.
For areas outside our standard delivery coverage, additional shipping charges may apply. Once we receive your order, our team will confirm the applicable shipping charges and communicate them to you before proceeding with delivery arrangements.
2. Delivery Timeline
Our estimated delivery timeline is 2-7 business days for locations within our standard delivery coverage.
Delivery timelines may vary depending on your location, product availability, order processing, and courier operations.
Orders placed on weekends or public holidays may require additional processing time. During sale periods or other peak shopping seasons, deliveries may also take longer than usual.
The estimated delivery date displayed on the product page or communicated at checkout is an estimate and may be subject to change due to unforeseen circumstances.
3. Shipping Charges
Enjoy free shipping on orders above AED 399.
For orders below AED 399, applicable shipping charges will be displayed at checkout.
For areas outside our standard delivery coverage, shipping charges may differ from our standard rates. Our team will communicate the applicable charges after receiving your order and before confirming the delivery arrangements.
4. Order Processing
Orders are processed during regular business days. Processing times may vary depending on product availability and order volume.
Please ensure that your delivery address, contact number, and other details are accurate when placing your order to avoid delays.
5. Order Tracking
Where tracking is available, customers may receive tracking information or delivery updates once their order has been dispatched.
For updates regarding your order, please contact our customer support team with your order number.
6. Delivery Issues
If your order is delayed, has not been delivered, or arrives damaged or incorrect, please contact us so our team can review the issue and assist you.
For damaged or incorrect items, please contact us as soon as possible after delivery and provide your order details and photographs where applicable.
7. Incorrect Address or Failed Delivery
Customers are responsible for providing a complete and accurate delivery address and a reachable contact number.
If delivery cannot be completed due to incorrect address details, an unavailable recipient, or repeated unsuccessful delivery attempts, additional charges or rescheduling may apply.
8. Changes to Orders
If you need to change your delivery address or order details, please contact us as soon as possible. Changes cannot be guaranteed once an order has been processed or dispatched.
9. Contact Us
For any questions or assistance regarding shipping and delivery, please contact the Cookette team through our website:
Cookette — Kitchen essentials for everyday living.
